Have you ever had such stellar customer service you were shocked at how seamless the experience was? Or, conversely, a not-so-great customer service interaction that stifled your process? I bet as you read those last two sentences you could quickly pinpoint what went so well…or not so well with those relationships.
If you've been in this likely situation, then you know that a great CX team can mean the difference in your organization's streamlined success or its clunky journey to failure. That's why picking the right technology partner, with an implementation crew that's committed to seeing you through the process from start to finish, is so important.
From showing genuine interest in getting to know your organization's unique needs, to tailoring deliverables, and ensuring your employees are trained to effectively use the services they've offered, a customer service team should have your back the entire way.
When it comes to picking the right partner, you need to confirm that not only the product or service you're buying is a match but that you and your staff have the support you need to use it to its full potential.
So, what should you be looking for in a customer service team?
When you first begin collaborating with a potential partner, it's important to get a feel for how they deliver customer service. You'll want to ensure that you're able to develop a transparent relationship with your CX representative, confirming they prioritize your needs.
Some key indicators that you're working with a good implementation team that they: