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Success Story: How Benedictine Strengthened Workforce Compliance Across 34 Communities

Partnering with Smartlinx, Benedictine unified budgeting, scheduling, time & attendance, and PBJ reporting into one workforce platform serving 5,000–6,000 employees across 34 communities.

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5000+

Employees

34

Communities

Zero

PBJ audit failures

The Challenge: Workforce Complexity & Compliance at Scale

Managing workforce operations across 34 communities created growing challenges for Benedictine, including:

  • Disconnected Processes: Scheduling, time tracking, and compliance managed across separate workflows.
  • PBJ Reporting Burden: Time-consuming manual reporting and audit preparation.
  • Limited Workforce Visibility: Difficulty tracking labor trends, overtime, and staffing alignment.
  • Compliance Complexity: Increasing CMS scrutiny requiring accurate, audit-ready data.
  • Balancing Control & Flexibility: Need for enterprise oversight while maintaining local autonomy.
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The Solution: One Platform for Workforce Management & Compliance

Benedictine implemented Smartlinx to unify workforce operations and create a scalable, standardized approach to workforce management and compliance across all 34 communities. Instead of managing separate processes for budgeting, scheduling, time tracking, and PBJ reporting, Benedictine connected the entire workforce workflow in one platform, resulting in:

Real-time labor visibility

PBJ reporting in minutes

Zero PBJ audit failures

Smarter staffing alignment
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Hear What Benedictine Has to Say

“When it comes to PBJ and compliance, there really isn’t another solution that compares. We’re managing audits constantly, and we’ve never failed one — because we trust the data, and we know the Smartlinx system is getting every detail right.”

Dodee Horgen

Application Specialist – Time & Attendance, Benedictine

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Key Outcomes of Benedictine & Smartlinx Partnership

Audit-Ready Compliance at Scale

PBJ reporting was transformed from a manual, high-risk process into a streamlined, automated workflow. With built-in validation, precise tracking of contractor and agency hours, and standardized processes across communities, Benedictine maintained continuous audit readiness, even under intense CMS scrutiny.

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Enterprise Control with Local Flexibility

While leadership gained centralized visibility into workforce data across all communities, individual locations retained control over their own scheduling and day-to-day operations.

Each community manages its own schedules, while corporate teams provide governance, training, and oversight — ensuring consistency without sacrificing flexibility.

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End-to-End Workforce Management

Smartlinx enabled a fully connected workflow — from budgeting and ideal schedule creation to daily staffing, time and attendance, and PBJ reporting.

Instead of relying on fragmented tools, teams could manage the entire workforce lifecycle in one system — improving alignment between planned staffing and actual labor performance.

 

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Take the Next Step with Smartlinx 

Request a demo today to see how Smartlinx supports your mission of exceptional resident care. 

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